We'd Love to Hear From You

Get in Touch

Whether you need a custom battery solution, bulk pricing, or technical consultation, our team is ready to help. Reach out today and let's power your business together.

Send Us an Inquiry

Fill out the form below and our sales team will get back to you within 24 hours with a detailed quotation.

Contact Info

Reach us directly through any of the channels below.

Quick response, available 24/7

Email

For detailed inquiries and quotations

Office Address

Visit us or send samples to our facility

Shenzhen, Guangdong, China

Business Hours

Monday - Friday9:00 AM - 6:00 PM (CST)

Saturday9:00 AM - 1:00 PM (CST)

SundayClosed

WhatsApp support is available 24/7 for urgent inquiries.

Availability

Our Business Hours

We operate on China Standard Time (UTC+8). Our team is also available outside business hours via WhatsApp for urgent matters.

Monday - Friday

9:00 AM - 6:00 PM

Open

Full operations

Saturday

9:00 AM - 1:00 PM

Limited

Sales & support only

Sunday

Closed

WhatsApp available

Public Holidays

Varies

Check

Announced in advance

FAQ

Frequently Asked Questions

Find answers to the most common questions about our products, services, and ordering process.

What is the minimum order quantity (MOQ)?

Our standard MOQ varies by product category. For most cylindrical cells (18650/21700), the MOQ is 100 pieces. For battery packs and energy storage systems, the MOQ is typically 10 units. We can discuss flexible arrangements for new partnerships.

Do you offer OEM/ODM services?

Yes, we provide full OEM and ODM services. Our engineering team can customize battery specifications, dimensions, capacity, and branding to meet your exact requirements. Lead times for custom orders are typically 15-25 business days.

What certifications do your batteries carry?

Our products are certified with CE, UN38.3, MSDS, IEC62133, and RoHS. Additional certifications such as UL, KC, and PSE are available for specific markets and product lines upon request.

What is the typical lead time for orders?

Standard in-stock items ship within 3-7 business days. Custom or large orders typically require 15-25 business days for production. We provide real-time tracking and updates throughout the fulfillment process.

Do you provide samples before bulk orders?

Yes, we offer sample orders for evaluation purposes. Sample fees may apply depending on the product and quantity, but these are typically credited toward your first bulk order. Contact us to request samples.

What payment methods do you accept?

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and Western Union. Standard payment terms are 30% deposit with 70% before shipment. We can negotiate terms for established partnerships.

Do you offer warranty on your products?

All Batlienergy products come with a warranty. Cylindrical cells carry a 12-month warranty, while battery packs and energy storage systems include a 24-36 month warranty depending on the product line. Extended warranty options are available.

Can you arrange shipping and logistics?

Absolutely. We handle international shipping via sea freight, air freight, and express courier (DHL, FedEx, UPS). We manage all export documentation, customs declarations, and can arrange door-to-door delivery to your facility.

Still have questions? Our team is here to help.